About Us
Find out more about us, what our vision is for TOUT'S and what the journey has looked like since Phil and Lesley opened their first convenience store in 1977.
Our Purpose
Everyone Leaves Happier
This goes for our customers, our teams and our suppliers! It runs through our blood and helps us make our every decision.
Our Offer
TOUT’s stores offer a range of products that are available to you, at your convenience yet still providing the finest quality available. That is what we are really passionate about.
Our sourcing
We source high-quality, locally produced goods at a great price. We are all for supporting our local area and love that we can work with such talented businesses, both small and large!
Our community
Doing our bit for the community is so important to us. We are on a mission to provide 1 Million Meals to people in need in the local area. Please follow and help support us on this fantastic journey.
Our experience
One of our main purposes is to ensure you, as a customer not only find what you want in store – but have an outstanding, memorable experience whenever you step foot inside.
1977
Phil and Lesley open their first business at the age of 21
After Phil began a career in Mechanics from an early age, Phil and Lesley went on to purchase, extend and open their first business venture together, Shipham Service Station... working on vehicles and selling a little bit of fuel.
1988
Phil and Lesley build their first Petrol Forecourt
Seeing a potential in the fuelling industry, Phil and Lesley bought their first petrol station. Rowberrow Service Station was rebuilt, to include a 4-pump island with a small shop for selling daily essentials... the same pumps are still there on site today!
1990 - 2000
Purchase of Cullen's
Phil and Lesley set eyes on Langford, formally known as ‘Cullen’s’. They waited 10 years before developing the site with their biggest to date forecourt and convenience store. People said they were mad to add a larger convenience store on to a forecourt ‘as no one would buy milk from a service station’...... the rest is quite literally history!
2002
Langford gets extended
Budgens of Langford was overwhelmingly popular and busy with local residents, commuters and works, as a family we made the decision to double the shop floor size.
2004
Purchase of Cheddar Budgens
We purchased an established supermarket in Cheddar, changing it's name to Tout's Budgens of Cheddar.
2006
Knock down and rebuild
Doing things properly, Wraxall Service Station was knocked down and rebuilt into the Tout's Budgens of Nailsea. The building you see today... we've had a couple of refits since.
2014
Jon Tout wins
Jon wins 'Young Business Person of the Year' award at South West Business Leader Awards.
2018
Two more in the bag!
Tout's Budgens of Nailsea wins 'Best Forecourt Innovation' in the UK and 'Best Forecourt in West Country and Wales 4 MLPA Plus'.
Jon Tout was also a finalist in category for 'Special Achievement' at Forecourt Leader Awards... yes we were slightly surprised too seeing as he wasn't even 30 at the time.
2019
Langford is on the top step
Following the introduction of Signature, our loyalty scheme, full employee training program and footfall campaigns, Langford wins 'Best Customer Service' and 'Best Forecourt in West Country and Wales 4 MLPA Plus' at Forecourt Trader Awards.
2021
Cleeve build starts
Out with the old, in with the new! After overcoming many hurdles in the planning permission process, the build of our new Cleeve site, starts.
2021
TOUT'S Super-Local Market
With a strong passion for giving back to our wonderful community, we launched our first ever TOUT'S Super-Local Market which saw local suppliers gather at our Langford store doing free sampling with our customers.
2022
TOUT'S Cleeve opens
We celebrated the grand opening of our TOUT'S Cleeve site which was home to a TOUT'S store and petrol forecourt, The Maple Restaurant (our first one), Buffy's hair salon and our head office.
2023
We won our first Grocer Gold!
We won Independent Retail Chain of the Year! This was a very definitive moment in the history of TOUT'S and something we'd been working towards for some time. Grocer Gold recognises the biggest supermarkets including M&S, Tesco, Sainsbury's and more, so to be named amongst them was an unbelievable moment.
2023
TOUT'S Food Fest was born
After the success of the Cleeve build, we wanted to give back and host an event for the community. Expanding on the TOUT'S Super-Local Market held in 2021, we launched TOUT'S Food Fest which was free to attend and had live music, local suppliers, kids activities and free food for everyone that attended. We were overwhelmed with the support and over 1,000 people attended, filling all of the surrounding car parks!
2023
Another win for Cleeve!
Cleeve won Forecourt Trader of the Year at the Forecourt Trader Awards! A particularly special one, as Phil and Lesley Tout had won this same award 15 years ago, a full circle moment. Cleeve also won Forecourt Trader of The Year West Country & Wales over 4mlpa, Best Design & Development, Best Forecourt Innovation, Best Forecourt Loo. We need a bigger shelf!
