About Us

Find out more about us, what our vision is for TOUT'S and what the journey has looked like since Phil and Lesley opened their first convenience store in 1977.

Our Purpose

Everyone Leaves Happier

This goes for our customers, our teams and our suppliers! It runs through our blood and helps us make our every decision.

Our vision for TOUT'S...

To offer the very best convenience shopping experience anywhere in the country driven by a passion for people and food. We are a brand our customers love and trust, through focussing on our local sourcing and our local community. We are the place to get all the things to live a happy and healthy lifestyle with the most enjoyable experience.
Our Offer
TOUT’s stores offer a range of products that are available to you, at your convenience yet still providing the finest quality available. That is what we are really passionate about.
Our sourcing
We source high-quality, locally produced goods at a great price. We are all for supporting our local area and love that we can work with such talented businesses, both small and large!
Our community
Doing our bit for the community is so important to us. We are on a mission to provide 1 Million Meals to people in need in the local area. Please follow and help support us on this fantastic journey.
Our experience
One of our main purposes is to ensure you, as a customer not only find what you want in store – but have an outstanding, memorable experience whenever you step foot inside.

Our story began with Philip and Lesley Tout

The Tout family have been partnering with local suppliers since the launch of their first convenience store, bringing you the best local produce.
Shipham Service Station

Phil and Lesley open their first business at the age of 21

After Phil began a career in Mechanics from an early age, Phil and Lesley went on to purchase, extend and open their first business venture together, Shipham Service Station... working on vehicles and selling a little bit of fuel.
Rowberrow Service Station

Phil and Lesley build their first Petrol Forecourt

Seeing a potential in the fuelling industry, Phil and Lesley bought their first petrol station. Rowberrow Service Station was rebuilt, to include a 4-pump island with a small shop for selling daily essentials... the same pumps are still there on site today!
1990 - 2000

Purchase of Cullen's

Phil and Lesley set eyes on Langford, formally known as ‘Cullen’s’. They waited 10 years before developing the site with their biggest to date forecourt and convenience store. People said they were mad to add a larger convenience store on to a forecourt ‘as no one would buy milk from a service station’...... the rest is quite literally history!

Langford gets extended

Budgens of Langford was overwhelmingly popular and busy with local residents, commuters and works, as a family we made the decision to double the shop floor size.
Cheddar Budgens

Purchase of Cheddar Budgens

We purchased an established supermarket in Cheddar, changing it's name to Tout's Budgens of Cheddar.

Purchase of Wraxall Service Station

After some time negotiating, the purchase of Wraxall Service station was complete and added to our Tout portfolio.
Nailsea build

Knock down and rebuild

Doing things properly, Wraxall Service Station was knocked down and rebuilt into the Tout's Budgens of Nailsea. The building you see today... we've had a couple of refits since.

Forecourt of the Year

Tout's Budgens of Nailsea WIN two prestigious awards, 'Budgens Store of the Year' and 'Forecourt Trader of the Year'.

We win again!

Tout's Budgens of Nailsea WIN more awards including 'Best Crisps and Snacks Outlet' and the 'Neighbourhood Independent Dealer' award.

Introducing Subway

Cheddar gets an extensive remodel, including the introduction of TOUT'S Pharmacy, a Butchery counter and our first Subway sandwich restaurant.

Another Subway added

We opened Subway number two, which is open today within our TOUT'S Nailsea store.

Langford gets extended again

Langford got the largest extension and remodel to date, introducing our 3rd Subway.
Jon wins Young Business Person of the year

Jon Tout wins

Jon wins 'Young Business Person of the Year' award at South West Business Leader Awards.

Cheddar is sold

Acknowledging that stand alone supermarkets were not going to be our focus in the coming years, we sold our supermarket to Sainsbury's... keeping our TOUT'S Pharmacy within the new Sainsbury's store.


We were extremely proud to have been nominated and then finalists of 'Best Independent Group' at the Grocer Gold Awards, missing out to the very reputable BOOTHS. Grocer Gold recognises the big supermarkets so we were very chuffed with this one.

Won Best forecourt facilities

Tout's Budgens of Nailsea wins 'Won Best forecourt facilities' at the Forecourt Trader Awards.
Langford winning

Two more in the bag!

Tout's Budgens of Nailsea wins 'Best Forecourt Innovation' in the UK and 'Best Forecourt in West Country and Wales 4 MLPA Plus'. Jon Tout was also a finalist in category for 'Special Achievement' at Forecourt Leader Awards... yes we were slightly surprised too seeing as he wasn't even 30 at the time.
Langford wins awards

Langford is on the top step

Following the introduction of Signature, our loyalty scheme, full employee training program and footfall campaigns, Langford wins 'Best Customer Service' and 'Best Forecourt in West Country and Wales 4 MLPA Plus' at Forecourt Trader Awards.

Cleeve gets the green light

We are granted planning permission for our next local centre, which will include a large convenience store, forecourt, Hairdressers, our first pub/cafe venture and new head office.

TOUT'S is born

TOUT family 2nd generation, Jon and Zena Tout develop the long term strategy for the business including the decision to walk away from Budgens and develop our own brand which is now known as TOUT'S.

Cleeve build starts

Out with the old, in with the new! After overcoming many hurdles in the planning permission process, the build of our new Cleeve site, starts.

TOUT'S Super-Local Market

With a strong passion for giving back to our wonderful community, we launched our first ever TOUT'S Super-Local Market which saw local suppliers gather at our Langford store doing free sampling with our customers.

TOUT'S Cleeve opens

We celebrated the grand opening of our TOUT'S Cleeve site which was home to a TOUT'S store and petrol forecourt, The Maple Restaurant (our first one), Buffy's hair salon and our head office.

We won our first Grocer Gold!

We won Independent Retail Chain of the Year! This was a very definitive moment in the history of TOUT'S and something we'd been working towards for some time. Grocer Gold recognises the biggest supermarkets including M&S, Tesco, Sainsbury's and more, so to be named amongst them was an unbelievable moment.

TOUT'S Food Fest was born

After the success of the Cleeve build, we wanted to give back and host an event for the community. Expanding on the TOUT'S Super-Local Market held in 2021, we launched TOUT'S Food Fest which was free to attend and had live music, local suppliers, kids activities and free food for everyone that attended. We were overwhelmed with the support and over 1,000 people attended, filling all of the surrounding car parks!

Another win for Cleeve!

Cleeve won Forecourt Trader of the Year at the Forecourt Trader Awards! A particularly special one, as Phil and Lesley Tout had won this same award 15 years ago, a full circle moment. Cleeve also won Forecourt Trader of The Year West Country & Wales over 4mlpa, Best Design & Development, Best Forecourt Innovation, Best Forecourt Loo. We need a bigger shelf!

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