Our food stores are entering a new chapter. We have agreed to lease our forecourt and convenience stores in Langford, Nailsea and Cleeve to bp, and they will become bp stores offering M&S Food and wildbean cafe. This isn’t a decision we made lightly, and we wanted to explain it ourselves, plainly, rather than have you hear it second-hand. 

Here’s the practical part first: 

• Our stores and fuel forecourts carry on trading over the coming weeks, with usual opening hours, ahead of bp taking over on Tuesday 1 December. We’ll confirm our final trading day in store and on our social channels nearer the time. 

• Once our stores close, the shops and fuel forecourts will stay closed while they’re handed over to bp and refurbished. bp plan to reopen them in early 2027. 

• Most of the store team you know will be here to look after you until then, and is moving across to bp. Our Subway counters at Langford and Nailsea will close when our stores close and won’t be part of the new bp stores. 

• TOUT’S Pharmacy and Buffy Hair Studio are not part of this and carry on exactly as normal. 

• The TOUT’S Card stops working when our stores close. Your details aren’t passed to bp, and we’ll securely delete them 30 days after the scheme closes – there’s more in the FAQs. 

Read the full FAQs 

Why we made this decision 

Like many family businesses we’ve always talked about what the future could hold for TOUT’S – we just didn’t expect this chapter to arrive quite so soon. If we were ever going to hand these stores to someone else, it was never going to be just anyone. M&S Food is one of the most trusted, best-loved British food brands there is – quality, range and value people have grown up with, built over almost a century. We believe their food offer is the right next step for the customers and communities we care about. The opportunity with bp came at the right time, and it gives us the means to keep building new local centres. 

Our store, briefly  

This business goes back further than a lot of people might realise, for some, it can feel like a lifetime. Phil and Lesley built the first sites pretty much by hand, and some of you still call our Langford store Cullens, holding on to a little piece of its history. For years we traded as Tout’s Budgens, before taking the leap to build something of our own, during the extraordinary Covid-19 pandemic. Along the way, we picked up 25+ industry awards, built TOUT’S Food Festival, developed our own loyalty scheme so we could stay close to our customers, and worked with well over 150 local suppliers. But none of that happens on its own. It’s been built, shift by shift, by the team who’ve stood behind our counters, filled our shelves and worked behind the scenes over the years, past and present, the ones who opened up each morning, stayed late when it mattered, and made these stores what they are. We’re hugely grateful to them, and to you, for choosing to shop local with us, again and again. 

The future 

This isn’t the end. TOUT’S Group continues through TOUT’S Pharmacy, TOUT Estates, Loud Lemon and The Loft Collection and our HQ stays exactly where it is, above the store at Cleeve. We’re already working on new TOUT’S sites in Somerset. The signs above the door may change, but our ambition doesn’t. 

Thank you, as ever, for being part of this with us. 

From Jon & Zena, Phil & Lesley – the Tout family