Why have you decided to lease the stores to bp? 

After 35 years, like many family businesses, we have always talked about what the future could hold for TOUT’S, we just didn’t expect this chapter to arrive quite so soon. After a lot of thought, we believe it’s the right move for our customers, our team and the business we’ve built, and it lets us keep investing in what comes next. 

Why did you choose bp? 

If we were ever going to hand these stores to someone else, it was never going to be just anyone. bp have a partnership with M&S Food. M&S Food is one of the most trusted, best-loved British food brands there is, with quality and range we genuinely believe is the best in the country. Together with bp’s investment in refurbishing the stores, we think it’s the right next step for the customers and communities we care about. 

When will this happen? 

Our stores will carry on trading over the coming weeks, with most of the same team, ahead of bp taking over on Tuesday 1 December. We’ll confirm our final trading day in store and on our social channels nearer the time. bp will then refurbish all three stores and plan to reopen them in early 2027. bp will share their own updates. 

Will the stores immediately become bp stores offering M&S Food? 

Not straight away. bp will refit Langford, Nailsea and Cleeve before they open as bp stores offering M&S Food, bp fuels and wildbean cafe. The shops and fuel forecourts will be closed during the work. bp plan to reopen them in early 2027. 

Can I still park onsite to visit Buffy Hair Studio? 

Yes. Parking for both Langford and Cleeve Buffy Hair Studio clients will stay available on-site throughout the refurbishment.  

 

Teams 

Will familiar faces remain? 

Most of our store and subway teams will be here as normal until our final trading day and is moving across to bp as part of this change. Our Subway counters at Langford and Nailsea will close when our stores close and won’t be part of the new bp stores. 

 

Local Suppliers 

What happens to local suppliers? 

Many of our local suppliers have been part of this journey for years. Our supplier relationships end when bp take over the stores, though we hope it’s a pause rather than a goodbye. We understand bp may continue working with a number of our current local suppliers and will share details. 

Will local products remain in store? 

We can’t speak for bp’s plans on local sourcing, though we understand they may continue to stock some of our local suppliers. Our local producers helped make TOUT’S what it is, and we’re grateful for every one of those partnerships. 

What happens to current local stock on shelves? 

We’re selling through our existing stock over the coming weeks.  

 

TOUT’S Card & Loyalty 

What happens to my TOUT’S Card? 

Your TOUT’S Card stops working for offers when our stores close on our final trading day. You’re welcome to recycle it or keep it as a memento. Your details aren’t passed to bp, and we’ll securely delete your personal details 30 days after the scheme closes. There’s nothing you need to do. 

What happens to my points? 

All points were zeroed on Tuesday 30th June 2026, so there’s nothing outstanding. 

Can I still earn and redeem points during the transition? 

No, we stopped issuing points from Wednesday 1st July 2026. 

When will you share more information? 

We’ll keep this page updated and let you know more via TOUT’S Card emails and social media. bp will share their own updates separately. 

 

Pharmacies & Other Businesses 

Are the pharmacies affected? 

No, TOUT’S Pharmacy continues, unaffected by any of this. 

What about Buffy Hair Studio? 

Buffy Hair Studio at Langford and Cleeve stays open, under the same ownership – Buffy (née Tout). 

What about the Subways? 

Our Subway counters at Langford and Nailsea will close when our stores close and won’t be part of the new bp stores. 

What about the premises which was The Maple? 

We’re in conversations about an exciting new future for the former Maple space at Cleeve, and we’ll share more as soon as we’re able to. 

 

The Future 

Is this the end for TOUT’S?

No. TOUT’S Group continues well beyond this agreement: 

• TOUT’S Pharmacy carries on in Cheddar, Street and Dorchester. Our pharmacies remain a core focus, and we’re actively growing that side of the business. 

• On the food and forecourt side, we have a large new site in planning in Somerset, with a second site in the pipeline that we’ll share more about in due course. 

All of this is backed by our head office team in Cleeve. 

 

History & Wider Questions 

Will you still support local communities? 

Yes, community has always been at the heart of this business, and that doesn’t change, even as the way we do it evolves. 

Will the Food Festivals continue? 

Not in the near future, but we loved every one of them and wouldn’t rule it out down the line at one of our new sites. 

Will the One Million Meals pledge continue? 

We’ve donated more than 475,200 meals so far, and making a positive impact still matters to us, we’re working out what that looks like next.  

 

Practical Customer Questions 

Will fuel remain available? 

Yes, until our final trading day, which we’ll confirm nearer the time. The fuel forecourts then close along with the shops while the stores are handed over to bp and refurbished, until bp reopen them in early 2027. 

Will opening hours change? 

bp will confirm opening hours before the stores reopen. 

What happens to vouchers, promotions or offers? 

All TOUT’S vouchers, promotions and offers can be used until our final trading day, and can’t be used once our stores close. Questions: info@touts.co.uk. 

Will the product range or prices change? 

The stores will become bp stores offering M&S Food and wildbean cafe, so the range and prices will change. 

Are Jon, Zena, Phil and Lesley leaving the business? 

We won’t be running these stores day to day anymore, but this isn’t the end of the wider business. HQ stays at Cleeve, and as we’ve said, we’re already working on new TOUT’S sites in Somerset and we have TOUT’S Pharmacies. 

 

Supplier Questions 

Who should suppliers contact if needed? 

Suppliers were emailed on Wednesday 11th November. Our team will follow up individually where needed. If you haven’t received any communication, please contact Rob (COO) at rob@touts.co.uk, or info@touts.co.uk. 

Will the trading team be in touch? 

Following the initial supplier communication (via email), Rob will contact suppliers individually with further detail where it’s necessary. 

What about stock returns? 

If you would like to discuss buying back your stock, please contact Rob at rob@touts.co.uk. 

Should suppliers contact stores directly? 

No, please direct transition questions through Rob where possible, so store teams can stay focused on customers and each other during this period.